Frequently Asked Questions
What kind of solutions do you use and are they harmful.
You can be assured that our products are effective, efficient and safe for your carpet, the consumer, and the environment. If a spot can be removed, our products will remove it. We use only safe, biodegradable, that are family, pet and environmentally safe non-toxic and non-irritant solutions and formulae.
Best carpet and upholstery cleaning to get your upholstery deep down clean and fresh, bringing back the vibrant colours and beauty.
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What method of cleaning do you use.
Our "hot water extraction" or steam cleaning method not only cleans your carpet very thoroughly but also sanitizes and removes deep down soil and contaminants. Steam cleaning is the most recommended in most situations.
What can you get out and what can't you get out ?
When we arrive at your home we first go over any stains , spots
or prior damage and discuss what can be removed and what cannot be. We can take out soil, contaminants, residues, odours, spots and also rejuvenate the pile. We cannot guarantee to bring carpet & upholstery back from permanent stains, wear and tear due to prior improper cleaning techniques and lack of maintenance.
Should I wait until they really need it.
Today's carpet fibres have been engineered to withstand soiling and stains better than ever before. A carpet should be cleaned for maintenance sake before it begins to exhibit signs of soiling. If you wait until advanced signs of soiling and wear have set in, the fibres in the carpet will become damaged. Regular maintenance of your carpet and upholstery is necessary to prolong the life and appearance of the fabric.
How long does it take to dry?
By cleaning with steam and non-residue cleaning agents we significantly cut down the drying time The average drying time in optimal drying conditions is dry to the touch in 4-6 hours. Areas that are heavily soiled and required more attention also take longer to dry.
How soon can I walk on them?
You can walk on them immediately, but we will recommend waiting until dry. Keep pets, children and regular traffic off the carpet for a period of six hours. Keep traffic to minimum and wear the "booties" we provide on request or socks or house slippers. Some carpets may still feel slightly damp for up to 18 hours depending on the carpet fibre type and soiling condition. This is normal and will not cause any problems.
Do you move furniture?
Before we arrive at your house we ask that the homeowner remove all breakables from any item of furniture that you would like us to move.
Our regular pricing includes moving most sofas, chairs, end tables, and other light items of furniture. We move the furniture clean underneath and return to original position with blocks or tabs under the feet and legs. Beds, dressers and heavier pieces are left in place ,moving these larger pieces can damage the structural integrity of the furniture. If we feel that a piece of furniture is not structurally sound or is to heavy we will not move the item.©
How often should I have my carpets & upholstery cleaned?
Recommended to promote longevity in your carpets is to have them cleaned at least once a year (six months if you have pets, young children or high traffic) to remove residuals and hidden soils that might cause harm to the fibre and colour.
Is it true every house has between 2-3 million dust mites?
The average home is occupied with between 2-3 million dust mites. The majority of these dust mites live in your carpets, upholstery, pillows and mattresses. Carpet cleaning studies reveal that more than 99% of biological allergens collected by your carpet can be removed with one carpet cleaning. Carpet is the filter of the house and collects dust mites, dust, bacteria and thousands of other microorganisms. It also adds to the appearance of the home, as well as increases the carpets life expectancy when cleaned properly.
Island Carpet & Upholstery Cleaning Specialists
Call 01206 385619 / 07778 931562
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